Privacy Policy & Cookies

Your Privacy is our highest priority and whenever you order a product via the store, we send your details over a Secure, encrypted connection to ensure that no unauthorised access can be gained to your information. 

 

What information do we store?

 

To ensure your peace of mind, we only store the data about you that is necessary.

We store the following details (if provided) on our systems in an encrypted environment:-

  • Name/Company Name and Address
  • Billing Address (if different)
  • Email Address
  • Telephone/Fax/Mobile Numbers
  • IP Address
  • All your order history including items purchased, tracking numbers and comments made to update you on the order status.

We DO NOT store your payment details on our servers. Our Payments Prodvider (PayPal) may store your details, within the rights of their own Privacy Policy. This can be found on their website by clicking here.

 

We have an SSL Security Certificate on the Website which means that your data is transferred over the internet to our server on an encrypted connection. You can verify this by looking for the Padlock Icon in your Web Browser. 

 

 

If you have subscribed to our newsletter and want to unsubscribe you can do so at any time by clicking here. If you're having any issues, please contact us and we will be happy to assist.

 

 

GDPR and The Data we Store

 

 

We allow all customers to request the data we store on them using an automated system. Provide your email address on the form and you will be emailed to confirm your identity, then an email will be sent to you containing a report of all the data we hold on you.

 

 

Note: If you have been a customer with us prior to May 2018, your data has now been responsibly deleted from our website. The below GDPR links will return an error as your data no longer exists on our site database.
Relevant and necessary information relating to orders has been retained to cover warranties and your statutory rights are not affected.
If you would still like to submit a request, please email us at support@felicitybridgend.co.uk and we will be happy to assist.

 

 

This can be accessed by clicking the link below:

 

 

Click Here to Request a Report of the Data We Hold

 

 

Our newsletter is managed by an external system, MailChimp. All customers will have received an email asking whether they would like to remain on the mailing list or not.

 

 

GDPR and Deleting your Data

 

 

We also provide you the function to delete your data, do this using the link below:

 

 

Note: If you have been a customer with us prior to May 2018, your data has now been responsibly deleted from our website. The below GDPR links will return an error as your data no longer exists on our site database.
Relevant and necessary information relating to orders has been retained to cover warranties and your statutory rights are not affected.
If you would still like to submit a request, please email us at support@felicitybridgend.co.uk and we will be happy to assist.

 

 

Click Here to Request the Data we Hold on you to be Deleted

 

 

How We Handle Payments

 

 

We use PayPal to complete all online payments. We will under no conditions offer any other format of payment, any email claiming to be from us or PayPal asking to provide card details via email is a scam and you should ignore any messages.

 

 

We don't store your payment details, however PayPal do store details in accordance with their Privacy Policy. This can be found on their website by clicking here.

 

 

How We Use Cookies

 

 

This Website uses cookies to improve your browsing experience. We store cookies if you Login to ensure that your logged in session remains open until you logout, and we also will store a cookie if you want the Store to remember your email address for the next visit.

 

 

Whenever you add a product to your basket, a cookie will be created so that the site will remember your individual basket preferences as you continue to browse the Store.

 

 

We also use Cookies from Google Analytics to collect Usage Statistics data about your browsing on the website, how you found us, how long your spent on the site and what items you viewed/purchased.

 

 

We believe that without the use of these cookies the website would not be able to function and so therefore there is no option here to Disable Cookies being stored, but if you have further questions please email: support@felicitybridgend.co.uk who will pass your query onto our web team. By visiting our website, you accept that we will store cookies on your computer for above mentioned purposes.

 

 

Last Updated: 09/05/2018